How do I receive translated and legalised documents from an online order?
Receiving a translated and legalised document set has two distinct parts: an electronic result for review and physical documents bearing the required signatures, stamps or apostille. Customers check the agreed set and delivery method against the particular order so that nothing is omitted.
What exactly do I receive when the order is complete?
When the order is complete, you receive the agreed translation and any documents bearing the included certifications. The electronic copy supports review and records; the original, certified translation and apostilled document form a separate physical set whenever the procedure requires it.
When is the electronic copy provided?
The electronic copy is provided after the agreed translation, editing and certifications available at that stage have been completed. Customers use the confirmed deadline and current order status as their guide. If part of the procedure is still in progress, an interim file should not be treated as the final document set.
Does the electronic copy replace the original?
If the service includes legalisation, an apostille or another certification, an electronic copy of the completed document set may also be made available in the account. It can show the translation and visible certifications, but it does not turn the physical original into an electronic document or automatically replace the paper version before every authority.
How are originals and certified copies handed over?
Physical documents are handed over by the method agreed in the quotation—collection from the selected office or courier delivery. The handover should contain the listed originals, certified translations and documents carrying an apostille or another certification, keeping the electronic copy distinct from the paper set.
What determines whether the document set is sufficient?
The requirements of the receiving authority determine whether an electronic copy is sufficient or whether the original bearing the relevant signatures, stamps and certifications must be presented. The delivery method is therefore clarified when the order is prepared and recorded in the service quotation.
How are the electronic and physical parts kept traceable?
The client account keeps the order files and correspondence together, while physical handover remains traceable through the selected office or courier. This provides convenient access to the electronic version without suggesting that the original legalised document exists only as a downloadable file.
Can I change the delivery method or address?
Customers contact the team before dispatch if the office, recipient or delivery address must change. Give the order number and wait for confirmation, because the change can affect organisation, price and timing. Once a shipment has been transferred to the courier, a change may no longer be possible.
Which details should I provide with a delivery question?
Customers state the order number, the document, what they expect to receive and whether the question concerns an electronic file, original, certified translation or delivery. Identify any missing page, stamp or attachment precisely. This directs the check to the correct set without mixing separate services.