To add a comment, customers sign in to the customer portal, open the orders list and select the correct order. Customers use the general message field when the question concerns the entire request. If the note applies only to one uploaded document, customers add it to that file where a separate field is available. Before leaving the page, customers confirm that the message appears in the order or that the screen shows it was sent.
What are the main steps?
After signing in, customers find the order by number or subject in the orders section. Customers open it, enter the message in the appropriate field and use the displayed save or send control. Customers check that the comment appears in the history or is marked as accepted.
When should I use a general comment?
A general comment suits a question about timing, collection, the quotation or an action affecting all documents. Customers state briefly what they need and which part of the order it concerns. This prevents the message from being linked incorrectly to only one file.
When should the comment be attached to a file?
Customers use a field on the particular file for a corrected name, page, term or any note applying only to that document. Name the file and the exact change. If no separate field is shown, customers add a general comment and identify the file unambiguously.
Can I add a new file with the comment?
Where the order allows further uploads, customers add the legible file to the same order and explain what it is. A second order solely for an addition is not created unless the team specifically requests it. Customers confirm that the upload has finished successfully.
What makes a useful comment?
Give the order number, document or file, page and specific request. For a correction, customers state the correct text. For a timing question, give the required date. Customers never send passwords, card details or information that is not needed to process the order.
Does a comment automatically change price or timing?
No. A comment communicates a request or clarification; it does not automatically confirm a new scope, price or deadline. If the change affects the work, customers wait for the team's reply and explicit confirmation of the updated terms before treating it as included.
What if the comment is not visible?
Customers check that they opened the correct order and used the available send or save action. Customers refresh the page once and review the history. Customers do not submit the same text repeatedly. If it remains missing, customers contact the team and quote the order number.
Is a comment suitable for an urgent issue?
A comment keeps the conversation with the order but does not guarantee immediate review. For a genuinely urgent change, customers use the stated contact channel and provide the order number after leaving the note, so the team can locate the case promptly.