Customers pay only by following the latest instructions for the individual order. This ensures that the amount and reference are matched correctly to the translation, certification or legalisation requested.
Which payment methods are available?
The available payment methods are stated in the latest quotation, pro forma invoice or payment message for the order. Customers use only an option shown there and do not rely on details copied from an older document. The options offered may depend on the type, stage and value of the order, so do not automatically reuse a method from another request.
How can I pay safely by card?
For card payments, the secure payment page is separate from the order comments. Card details are entered only on the payment operator’s page; they are not sent to the translation agency by email or as free text. Before confirming, customers check that the protected page shows the expected amount and currency. Customers never send card details by email or in an order comment.
What should I check for a bank transfer?
For a bank transfer, the current beneficiary, account, currency and amount appear in the accounting document or pro forma invoice. The document or order number provides a clear payment reference and allows the transfer to be matched with the translation and legalisation services ordered. Customers verify the beneficiary, account, currency, amount and order or document number. Customers keep the payment confirmation until the payment is recorded.
Why should I use the latest payment instructions?
The latest payment message takes precedence because it contains the details for that particular order. If a detail is missing or unclear, customers ask the team to confirm it before paying. Current instructions reduce the risk of using an obsolete link or incomplete reference that would require additional clarification.
When does the order proceed?
Once the payment has been recorded, the order continues under the agreed services and timeframe. The required documents and confirmations must also be available. The team can then proceed with the agreed services and timeframe.
What should I do if the payment details differ?
If the quotation, pro forma invoice and payment message contain different information, the La Fit Trans team clarifies the correct channel before funds are transferred. This keeps the amount, reference and order status traceable. Funds are transferred only after the difference has been clarified. Quote the order or document number so the team can give an unambiguous answer.