Customers open the current payment link supplied for the relevant order, pro forma invoice or invoice. Customers check the amount, currency and document number, then enter card details only on the secure page of the payment provider. Payment includes any confirmation requested by the bank, followed by verification of the result in the order.
Where should I start the payment?
Customers use the link in the latest payment message, pro forma invoice or invoice, or the available card action for the order itself. Labels and button positions in the customer account may change, so rely on the current document and order rather than an old email.
How do I know that I am paying the correct order?
Customers compare the payee, amount, currency, order number and accounting-document number. The transaction is confirmed only when the quotation, document and payment page agree. Customers contact the team for the correct payment link.
Where should I enter my card details?
Customers enter them only on the secure payment page opened from the current link. Customers never send a card number, security code, password or confirmation code by email, in an order comment or in a message to a member of staff.
Why does my bank request an extra confirmation?
The card issuer may require approval in its banking application, a one-time code or another method of its own. Customers follow only the bank's screen. La Fit Trans staff should never ask for your bank-confirmation code or online-banking password.
What should I do if the payment is declined?
Customers check the entered details, available funds, online-payment limits and permissions on the card. If the reason is unclear, customers contact the issuing bank. La Fit Trans can confirm the amount and identify another currently available method for the specific order.
What if I close the page before it finishes?
First check the order, accounting document and bank notifications. A further payment is not initiated until the result of the first attempt is clear. This helps prevent two transactions for the same amount.
What if the amount is charged but the payment is not visible?
Customers keep the bank confirmation and contact the team with the order number, amount, currency and approximate time. The last four digits of the card are sufficient if needed for identification. Customers never send the full number or security code.
What if card payment is not available?
Customers check whether the order has a current payment document or message. Card availability depends on the specific order and the methods shown for it. Customers ask the team for the correct link or another available option so that fulfilment is not needlessly delayed.