A new order is created through the available option in the customer account. Customers upload the document, state the source and target languages and explain where the translation will be used. This gives the team enough information to assess the volume, formatting and realistic turnaround before sending a specific quotation.
What should I prepare before ordering?
Scan or photograph every page clearly, including reverse sides, stamps, signatures and attachments. Prepare the language pair, intended use, preferred deadline and delivery method. Customers send related documents together so names, figures and terminology can remain consistent throughout the set.
Where do I start a new order?
A new order is created through the available option in the customer account. Labels and the position of individual actions may change, so follow the screen that is available now. If you do not yet have an account, start from the active online-order entry on the website.
Which files can I send for a quotation?
Clear scans or photographs are suitable when the full text and every certification element are visible. Scans retain the margins and any reverse side bearing a stamp or note, even if it otherwise appears blank. For several files, customers use meaningful names and keep them in the intended order.
What information is needed for an accurate price and deadline?
In addition to the files, specify the source and target languages, receiving country or institution, required date and whether you need an electronic or paper result. The intended use may affect formatting, certification and the number of copies without automatically adding a separate service.
How do I choose a standard or certified translation?
A standard translation is often enough when the text is for information only. Submission to an authority may require certification or a particular format. Identify the recipient in the order; the team can quote the appropriate option, while legalisation is included only when requested or required.
Can I add a missing page or clarification?
Yes. Customers add it through the available communication for the order before confirming the final quotation. Customers state which document the new file or comment belongs to. If the change affects volume, language, timing or formatting, the team will update the terms before work begins.
What should I check in the quotation?
Customers check that the documents, language pair, translation type, price, deadline and delivery method are described. For paper or certified copies, also verify the agreed quantity. Customers confirm only when the scope matches their request and every important clarification has been reflected.
When does work begin and how will I receive the translation?
Work begins after your confirmation and fulfilment of the payment terms stated in the quotation. Delivery follows the agreed method: electronically, from a selected office or by courier when paper copies are involved. For an urgent deadline, customers wait for explicit confirmation that it has been accepted.