Frequently Asked Questions

Clarity on the service, price and document preparation

Document translation often raises further questions: is certification needed, how is the price calculated and when will it be ready? La Fit Trans explains the differences between services and the options for ordering online or at an office.

What determines the translation and legalization required

The document type, language and intended use determine the service required. Translation, certification of the translator's signature and an apostille serve different purposes. The answers distinguish these concepts and explain how volume, complexity and turnaround time affect a quotation.

Questions about orders cover the initial enquiry, payment, communication with the team and receipt of the completed documents. Interpreting and specialist translation questions address the particular event or professional field.

Answers to customer questions

Document Legalization

Apostille

An apostille is a standard certificate under the Hague Convention of 5 October 1961. It authenticates the signature on a public document, the capacity in which the signer acted and, where appropriate, the identity of the seal or stamp.

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Online translation and legalisation of documents

Secure online payment options

Customers pay only by following the latest instructions for the individual order. This ensures that the amount and reference are matched correctly to the translation, certification or legalisation requested.

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How do I pay by card?

Customers open the current payment link supplied for the relevant order, pro forma invoice or invoice. Customers check the amount, currency and document number, then enter card details only on the secure page of the payment provider.

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Offices for translation and legalization

What does the La Fit Trans national office network mean?

A national office network means that clients can start an order for translation and document preparation from different locations without relying on one fixed address. Active offices and their contact details are maintained on the Offices page, while a document can also be sent online for an initial assessment.

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Can I use all company services at a partner office?

A partner office is a convenient point for enquiries, document handover and collection, but it does not mean that every operation is performed locally or on identical terms. The team reviews the document, language and intended use, then arranges the suitable fulfilment.

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Translation and legalization orders

How can I receive translation or legalization services?

Completed translation or legalisation services may be delivered electronically, collected from a La Fit Trans office or sent by courier. The chosen method is recorded in the quotation and depends on the type of order, the format of the completed translation and whether original documents have to be returned.

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Translation and legalization

Translation and legalisation are not the same service, and not every document goes through every possible step. A standard translation may be sufficient in one case, while another may require a certified translation, apostille, prior authentication or consular legalisation.

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Translation of documents

What is a certified written translation?

A certified written translation is a document translation in which the translator confirms by signature that the text is complete and accurate. Depending on its intended use, the translation may carry a statement, notarisation of the signature or certification by a competent authority.

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Which documents belong to Group I?

Group I is La Fit Trans’s internal category for assessing the complexity and volume of written translation. It does not indicate a document’s legal importance, is not a language group and does not replace an individual quotation.

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Specialized translations

Which translation is specialized?

A specialised translation deals with a text whose accurate understanding and rendering require knowledge of a particular professional field. The presence of a few difficult words is not enough to define it.

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Quality process management

Implemented quality management system

La Fit Trans’s implemented quality management system covers more than the checking of a completed translation: it governs the organisation of the service as a whole. When an order is accepted, the client’s requirements, the purpose of the text, the agreed scope, deadline and delivery format are linked to the project.

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Centralized Information System

La Fit Trans’s centralised information system was developed to manage translation and document legalisation work in one connected environment. Each order has a dedicated record containing the request, scope, quotation, deadlines, responsible specialists and agreed delivery method.

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Interpreting

Types of interpretation

Types of interpretation differ primarily in the rhythm in which speech is rendered into another language. Participant numbers, language directions, venue and connection method also matter.

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How can I make a request for interpretation?

An interpreting enquiry can be sent through the La Fit Trans client platform, by email, by phone or through an office in the network. The client does not have to decide at the first contact whether consecutive, simultaneous or whispered interpreting is required.

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Further answers on each topic are available through its category.

A quotation for your documents

An online enquiry allows the team to review the document and propose an appropriate service with a specified price and turnaround time. Where an original or certified copy is needed, this is agreed according to the document's intended use. Depending on the order, delivery can be electronic, by courier or through an office.

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Support for your particular case

The La Fit Trans team relates the general information to the specific document, language and receiving institution. The quotation then covers the necessary translation and certification, with a clear understanding of the agreed result.