# What are the automatic notifications from my.lafit-trans.com for?
Source: https://www.lafit-trans.com/en/frequently-asked-questions/online-translation-and-legalisation-of-documents/what-are-the-automatic-notifications-from-my-lafit-trans-com-for/
Notifications about important enquiry and order updates
Automatic notifications point to an important update on an enquiry or order. Customers open the order in the client portal for the current status, documents, deadlines and correspondence.
[Online order](https://my.lafit-trans.com/?lang=en) [Offices](https://www.lafit-trans.com/en/offices-for-translation-and-legalization/)
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Notifications help you follow an online order without checking the portal constantly. They are a brief signal that new information is available, not a substitute for the complete order record.
## What does an automatic notification mean?
An automatic notification means that an enquiry or order has an update worth reviewing. Customers open the order identified in the message and check its latest status, message or document before taking any action. Because the notification is intentionally brief, customers do not rely only on its subject line or the first sentence of the email.
## Where can I find the complete order information?
The relevant enquiry or order contains the full scope of services, agreed price, timeframe, correspondence and supplied files. If several orders are active, customers compare the order number and description so that documents are not mixed up. This keeps your decision tied to the correct assignment instead of information from another request or an older message.
## Does the email mean that the order is ready?
Not necessarily. The email may refer to a different stage of processing. Treat the service as complete only when the current order status and the files or collection instructions available in that specific order confirm this. Where an order contains several services, individual stages may finish at different times and should be reviewed separately.
## What should I check after receiving a notification?
Customers check the order number, the document, the current stage, published messages and any action expected from them. If an amount, deadline or file is mentioned, customers compare it with the latest information in the portal rather than an older email. If confirmation or further information is required, customers provide it through the current order so it remains attached to the right case.
## What if an expected email does not arrive?
The current order is available directly in the client portal after signing in. Also check the spam folder and confirm that the contact address is correct. The absence of an email does not by itself prove that the order has not changed. The order number identifies the correct record and provides a reference for later enquiries.
## When should I contact the La Fit Trans team?
Customers contact the team if the notification conflicts with the order, an expected document is missing or the next step is unclear. Quote the enquiry or order number so the team can identify and verify the matter quickly. This avoids delay and lets the team inspect the specific order without searching by a general document description or client name.
## Question topics
- [Document Legalization 139](https://www.lafit-trans.com/en/frequently-asked-questions/document-legalization/)
- [Online translation and legalisation of documents 12](https://www.lafit-trans.com/en/frequently-asked-questions/online-translation-and-legalisation-of-documents/)
- [Offices for translation and legalization 5](https://www.lafit-trans.com/en/frequently-asked-questions/offices-for-translation-and-legalization/)
- [Translation and legalization orders 5](https://www.lafit-trans.com/en/frequently-asked-questions/translation-and-legalization-orders/)
- [Translation of documents 20](https://www.lafit-trans.com/en/frequently-asked-questions/translation-of-documents/)
- [Specialized translations 2](https://www.lafit-trans.com/en/frequently-asked-questions/specialized-translations/)
- [Quality process management 5](https://www.lafit-trans.com/en/frequently-asked-questions/quality-process-management/)
- [Interpreting 10](https://www.lafit-trans.com/en/frequently-asked-questions/interpreting/)
## Search in questions
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Customers pay only by following the latest instructions for the individual order. This ensures that the amount and reference are matched correctly to the translation, certification or legalisation requested. Which...
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To add a comment, customers sign in to the customer portal, open the orders list and select the correct order. Customers use the general message field when the question concerns the entire request. If the note applies...
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Notification preferences are available in the profile or account settings after signing in. If a separate option for orders and enquiries is displayed, turn off only the messages you do not want and save the change....
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### [How do I pay by card?](https://www.lafit-trans.com/en/frequently-asked-questions/online-translation-and-legalisation-of-documents/how-do-i-pay-by-card/)
Customers open the current payment link supplied for the relevant order, pro forma invoice or invoice. Customers check the amount, currency and document number, then enter card details only on the secure page of the...
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### [How do I place an online order for document translation?](https://www.lafit-trans.com/en/frequently-asked-questions/online-translation-and-legalisation-of-documents/how-do-i-place-an-online-order-for-document-translation/)
An online order is created in the client account. Once the document, language pair, intended use and deadline are provided, the team determines the scope, required format and specific quotation. What should I prepare...
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### [How do I place an order for translation and legalization of documents?](https://www.lafit-trans.com/en/frequently-asked-questions/online-translation-and-legalisation-of-documents/how-do-i-place-an-order-for-translation-and-legalization-of-documents/)
A combined order covers more than the text to be translated. The team reviews the document’s origin, intended use and required certifications so that translation and administrative preparation follow the correct...
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/online-translation-and-legalisation-of-documents/how-do-i-place-an-order-for-translation-and-legalization-of-documents/)
## Related services
[Document translation](https://www.lafit-trans.com/en/document-translation-services/) [Document legalization](https://www.lafit-trans.com/en/document-legalization/) [Apostille](https://www.lafit-trans.com/en/apostille/) [Online order](https://www.lafit-trans.com/en/online-translations/) [Prices](https://www.lafit-trans.com/en/translation-and-legalization-prices/) [Contacts](https://www.lafit-trans.com/en/translation-and-legalization-contacts/)
## Support for your particular case
The La Fit Trans team relates the general information to the specific document, language and receiving institution. The quotation then covers the necessary translation and certification, with a clear understanding of the agreed result.
[Online order](https://my.lafit-trans.com/?lang=en) [La Fit Trans contacts](https://www.lafit-trans.com/en/translation-and-legalization-contacts/) [Prices](https://www.lafit-trans.com/en/translation-and-legalization-prices/)