# How do I turn off automatic notifications from my.lafit-trans.com?
Source: https://www.lafit-trans.com/en/frequently-asked-questions/online-translation-and-legalisation-of-documents/how-do-i-turn-off-automatic-notifications-from-my-lafit-trans-com/
Managing email notifications from your customer account
Automatic email preferences are managed in the customer account. Before turning them off, decide how you will monitor progress on active orders and requests.
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Notification preferences are available in the profile or account settings after signing in. If a separate option for orders and enquiries is displayed, turn off only the messages you do not want and save the change. Labels and layout may change, so follow the controls currently shown in your own account.
## Where should I look for the setting?
It is normally located in the profile or account-settings area. Look for a control mentioning email notifications, orders or enquiries. If several choices are available, change only the one that matches the messages you want to stop, leaving other useful communication enabled.
## How can I confirm that notifications are off?
After changing the selection, customers use the displayed save or confirm action. Customers wait for an acknowledgement, then refresh the page once and verify that the new state remains selected. A changed preference is treated as saved only after confirmation appears.
## What changes for my active orders?
Turning off email notifications does not cancel an order or alter the agreed service. You may, however, stop receiving some progress messages by email. Customers open the actual order in their account regularly to review its visible status, comments, new files and requested actions.
## Will every email stop?
Customers do not assume that a single preference disables every type of message. Communication needed for access, security, payment or fulfilment may be handled separately. Customers read the wording beside each option and distinguish optional progress notices from messages required to provide or protect the service.
## How do I follow an order without email alerts?
The current order status is available in the account independently of email delivery. Customers check the visible stage, message history, files and any request for information. When a deadline is approaching, leave a clear order comment or contact the team and quote the order number.
## Can I turn the notifications on again?
Yes. Customers return to the same account-settings area, enable the preferred option and save it. Customers confirm that the email address in the profile is correct. If an expected message still does not arrive, also inspect spam filtering before reporting a delivery problem.
## Why am I still receiving messages?
The preference may not have been saved, the message may have been prepared before the change, or it may belong to another notification type. Customers review every available option again. Messages relevant to an active service remain important even when other notifications are unwanted.
## What if the option is missing or does not save?
Signing out and back in allows the saved settings to be checked again. If the control remains unavailable, customers send the team a short description with the account email and the type of notice. Never include your password, card information or other unnecessary confidential data.
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