# Frequently Asked Questions
Source: https://www.lafit-trans.com/en/frequently-asked-questions/
Clarity on the service, price and document preparation
Document translation often raises further questions: is certification needed, how is the price calculated and when will it be ready? La Fit Trans explains the differences between services and the options for ordering online or at an office.
[Online order](https://my.lafit-trans.com/?lang=en) [Offices](https://www.lafit-trans.com/en/offices-for-translation-and-legalization/)
## What determines the translation and legalization required
The document type, language and intended use determine the service required. Translation, certification of the translator's signature and an apostille serve different purposes. The answers distinguish these concepts and explain how volume, complexity and turnaround time affect a quotation.
Questions about orders cover the initial enquiry, payment, communication with the team and receipt of the completed documents. Interpreting and specialist translation questions address the particular event or professional field.
## Topics on documents, orders and customer service
[Document Legalization 139 questions](https://www.lafit-trans.com/en/frequently-asked-questions/document-legalization/) [Online translation and legalisation of documents 12 questions](https://www.lafit-trans.com/en/frequently-asked-questions/online-translation-and-legalisation-of-documents/) [Offices for translation and legalization 5 questions](https://www.lafit-trans.com/en/frequently-asked-questions/offices-for-translation-and-legalization/) [Translation and legalization orders 5 questions](https://www.lafit-trans.com/en/frequently-asked-questions/translation-and-legalization-orders/) [Translation of documents 20 questions](https://www.lafit-trans.com/en/frequently-asked-questions/translation-of-documents/) [Specialized translations 2 questions](https://www.lafit-trans.com/en/frequently-asked-questions/specialized-translations/) [Quality process management 5 questions](https://www.lafit-trans.com/en/frequently-asked-questions/quality-process-management/) [Interpreting 10 questions](https://www.lafit-trans.com/en/frequently-asked-questions/interpreting/)
## Answers to customer questions
### Document Legalization
#### [Apostille](https://www.lafit-trans.com/en/frequently-asked-questions/document-legalization/apostille/)
An apostille is a standard certificate under the Hague Convention of 5 October 1961. It authenticates the signature on a public document, the capacity in which the signer acted and, where appropriate, the identity of the seal or stamp.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/document-legalization/apostille/)
#### [Bilateral legal-assistance treaties and document legalisation](https://www.lafit-trans.com/en/frequently-asked-questions/document-legalization/bilateral-legal-assistance-treaties-and-document-legalisation/)
The current treaty, document type and issuer, required formalities, destination country and recipient requirements all matter. La Fit Trans checks the specific case against the current information of the Bulgarian Ministry of Foreign Affairs and arranges the necessary steps.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/document-legalization/bilateral-legal-assistance-treaties-and-document-legalisation/)
#### [How to legalize a Bulgarian educational document?](https://www.lafit-trans.com/en/frequently-asked-questions/document-legalization/how-to-legalize-a-bulgarian-educational-document/)
Bulgarian diplomas, supplements, academic transcripts, certificates and attestations are prepared for use abroad according to their actual issuer and purpose.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/document-legalization/how-to-legalize-a-bulgarian-educational-document/)
#### [How is the document legalisation procedure determined?](https://www.lafit-trans.com/en/frequently-asked-questions/document-legalization/how-is-the-document-legalisation-procedure-determined/)
Document legalisation is the general term for authentication steps that allow the official origin of a public document to be recognised outside its country of issue.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/document-legalization/how-is-the-document-legalisation-procedure-determined/)
#### [How is a statement of claim translated and legalised for use abroad?](https://www.lafit-trans.com/en/frequently-asked-questions/document-legalization/how-is-a-statement-of-claim-translated-and-legalised-for-use-abroad/)
A statement of claim sets out the facts, relief sought and evidential attachments by which court proceedings are commenced. When the document or a copy will be used in another country, the service may include translation, editorial review, certified copies and authentication of an official signature or seal.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/document-legalization/how-is-a-statement-of-claim-translated-and-legalised-for-use-abroad/)
### Online translation and legalisation of documents
#### [Secure online payment options](https://www.lafit-trans.com/en/frequently-asked-questions/online-translation-and-legalisation-of-documents/secure-online-payment-options/)
Customers pay only by following the latest instructions for the individual order. This ensures that the amount and reference are matched correctly to the translation, certification or legalisation requested.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/online-translation-and-legalisation-of-documents/secure-online-payment-options/)
#### [What are the automatic notifications from my.lafit-trans.com for?](https://www.lafit-trans.com/en/frequently-asked-questions/online-translation-and-legalisation-of-documents/what-are-the-automatic-notifications-from-my-lafit-trans-com-for/)
Notifications help you follow an online order without checking the portal constantly. They are a brief signal that new information is available, not a substitute for the complete order record.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/online-translation-and-legalisation-of-documents/what-are-the-automatic-notifications-from-my-lafit-trans-com-for/)
#### [How do I add a new comment to an online order?](https://www.lafit-trans.com/en/frequently-asked-questions/online-translation-and-legalisation-of-documents/how-do-i-add-a-new-comment-to-an-online-order/)
To add a comment, customers sign in to the customer portal, open the orders list and select the correct order. Customers use the general message field when the question concerns the entire request.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/online-translation-and-legalisation-of-documents/how-do-i-add-a-new-comment-to-an-online-order/)
#### [How do I turn off automatic notifications from my.lafit-trans.com?](https://www.lafit-trans.com/en/frequently-asked-questions/online-translation-and-legalisation-of-documents/how-do-i-turn-off-automatic-notifications-from-my-lafit-trans-com/)
Notification preferences are available in the profile or account settings after signing in. If a separate option for orders and enquiries is displayed, turn off only the messages you do not want and save the change.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/online-translation-and-legalisation-of-documents/how-do-i-turn-off-automatic-notifications-from-my-lafit-trans-com/)
#### [How do I pay by card?](https://www.lafit-trans.com/en/frequently-asked-questions/online-translation-and-legalisation-of-documents/how-do-i-pay-by-card/)
Customers open the current payment link supplied for the relevant order, pro forma invoice or invoice. Customers check the amount, currency and document number, then enter card details only on the secure page of the payment provider.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/online-translation-and-legalisation-of-documents/how-do-i-pay-by-card/)
### Offices for translation and legalization
#### [Are courier charges payable when I place an order at a partner office?](https://www.lafit-trans.com/en/frequently-asked-questions/offices-for-translation-and-legalization/are-courier-charges-payable-when-i-place-an-order-at-a-partner-office/)
Placing an order at a partner office does not automatically make every courier movement free of charge. Some orders require no delivery, while others involve moving originals, certified copies or completed documents.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/offices-for-translation-and-legalization/are-courier-charges-payable-when-i-place-an-order-at-a-partner-office/)
#### [How can I find the nearest translation and legalization office?](https://www.lafit-trans.com/en/frequently-asked-questions/offices-for-translation-and-legalization/how-can-i-find-the-nearest-translation-and-legalization-office/)
The office network can change, so the maintained Offices page is more reliable than an address or office count quoted in an article. It shows the active locations and their current contact details.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/offices-for-translation-and-legalization/how-can-i-find-the-nearest-translation-and-legalization-office/)
#### [What does the La Fit Trans national office network mean?](https://www.lafit-trans.com/en/frequently-asked-questions/offices-for-translation-and-legalization/what-does-the-la-fit-trans-national-office-network-mean/)
A national office network means that clients can start an order for translation and document preparation from different locations without relying on one fixed address. Active offices and their contact details are maintained on the Offices page, while a document can also be sent online for an initial assessment.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/offices-for-translation-and-legalization/what-does-the-la-fit-trans-national-office-network-mean/)
#### [Where can I request translation and legalisation in Sofia?](https://www.lafit-trans.com/en/frequently-asked-questions/offices-for-translation-and-legalization/where-can-i-request-translation-and-legalisation-in-sofia/)
When you need translation and legalisation in Sofia, the document type, language and receiving institution should be clarified first. This produces a quotation for the work actually required, without automatically adding certifications.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/offices-for-translation-and-legalization/where-can-i-request-translation-and-legalisation-in-sofia/)
#### [Can I use all company services at a partner office?](https://www.lafit-trans.com/en/frequently-asked-questions/offices-for-translation-and-legalization/can-i-use-all-company-services-at-a-partner-office/)
A partner office is a convenient point for enquiries, document handover and collection, but it does not mean that every operation is performed locally or on identical terms. The team reviews the document, language and intended use, then arranges the suitable fulfilment.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/offices-for-translation-and-legalization/can-i-use-all-company-services-at-a-partner-office/)
### Translation and legalization orders
#### [How can I pay for translation or legalization of documents?](https://www.lafit-trans.com/en/frequently-asked-questions/translation-and-legalization-orders/how-can-i-pay-for-translation-or-legalization-of-documents/)
An order for translation or legalisation of documents may be paid by bank transfer, at a La Fit Trans office or online by card. When completed documents are sent by courier, cash on delivery may also be arranged for some orders.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/translation-and-legalization-orders/how-can-i-pay-for-translation-or-legalization-of-documents/)
#### [How can I place an order for translation or legalization of documents?](https://www.lafit-trans.com/en/frequently-asked-questions/translation-and-legalization-orders/how-can-i-place-an-order-for-translation-or-legalization-of-documents/)
An order for document translation or legalisation can be submitted online through my.lafit-trans.com or at a convenient La Fit Trans office. In both cases, the team first reviews the material and identifies the service appropriate to the document and its intended use.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/translation-and-legalization-orders/how-can-i-place-an-order-for-translation-or-legalization-of-documents/)
#### [How can I receive translation or legalization services?](https://www.lafit-trans.com/en/frequently-asked-questions/translation-and-legalization-orders/how-can-i-receive-translation-or-legalization-services/)
Completed translation or legalisation services may be delivered electronically, collected from a La Fit Trans office or sent by courier. The chosen method is recorded in the quotation and depends on the type of order, the format of the completed translation and whether original documents have to be returned.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/translation-and-legalization-orders/how-can-i-receive-translation-or-legalization-services/)
#### [Can I get discounts on the final price for translations or legalization?](https://www.lafit-trans.com/en/frequently-asked-questions/translation-and-legalization-orders/can-i-get-discounts-on-the-final-price-for-translations-or-legalization/)
Discounts on final translation or legalisation prices may be agreed for regular cooperation, larger volumes or a stable corporate flow of documents. Instead of applying one universal percentage, La Fit Trans prepares individual terms that reflect the actual profile of the orders.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/translation-and-legalization-orders/can-i-get-discounts-on-the-final-price-for-translations-or-legalization/)
#### [Translation and legalization](https://www.lafit-trans.com/en/frequently-asked-questions/translation-and-legalization-orders/translation-and-legalization/)
Translation and legalisation are not the same service, and not every document goes through every possible step. A standard translation may be sufficient in one case, while another may require a certified translation, apostille, prior authentication or consular legalisation.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/translation-and-legalization-orders/translation-and-legalization/)
### Translation of documents
#### [How is one translation page calculated?](https://www.lafit-trans.com/en/frequently-asked-questions/translation-of-documents/how-is-one-translation-page-calculated/)
One translation page is calculated as 1,800 characters including spaces. It is a measure of written translation volume rather than the number of sheets or on-screen pages in a document.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/translation-of-documents/how-is-one-translation-page-calculated/)
#### [How is the price for document translation determined?](https://www.lafit-trans.com/en/frequently-asked-questions/translation-of-documents/how-is-the-price-for-document-translation-determined/)
The price of a written document translation is determined for the specific assignment. The main factors are the language pair and direction, volume, subject matter, deadline, legibility of the source and required output format.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/translation-of-documents/how-is-the-price-for-document-translation-determined/)
#### [What is a certified written translation?](https://www.lafit-trans.com/en/frequently-asked-questions/translation-of-documents/what-is-a-certified-written-translation/)
A certified written translation is a document translation in which the translator confirms by signature that the text is complete and accurate. Depending on its intended use, the translation may carry a statement, notarisation of the signature or certification by a competent authority.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/translation-of-documents/what-is-a-certified-written-translation/)
#### [What is an official written translation?](https://www.lafit-trans.com/en/frequently-asked-questions/translation-of-documents/what-is-an-official-written-translation/)
An official written translation is a professionally prepared translation of a document intended for submission to a public authority, employer, educational institution, bank, court or other organisation.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/translation-of-documents/what-is-an-official-written-translation/)
#### [Which documents belong to Group I?](https://www.lafit-trans.com/en/frequently-asked-questions/translation-of-documents/which-documents-belong-to-group-i/)
Group I is La Fit Trans’s internal category for assessing the complexity and volume of written translation. It does not indicate a document’s legal importance, is not a language group and does not replace an individual quotation.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/translation-of-documents/which-documents-belong-to-group-i/)
### Specialized translations
#### [What specialized translations has La Fit Trans carried out?](https://www.lafit-trans.com/en/frequently-asked-questions/specialized-translations/what-specialized-translations-has-la-fit-trans-carried-out/)
La Fit Trans has carried out specialised translations across a range of professional fields and document types. The work includes individual official records as well as extensive sets containing annexes, tables and related files.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/specialized-translations/what-specialized-translations-has-la-fit-trans-carried-out/)
#### [Which translation is specialized?](https://www.lafit-trans.com/en/frequently-asked-questions/specialized-translations/which-translation-is-specialized/)
A specialised translation deals with a text whose accurate understanding and rendering require knowledge of a particular professional field. The presence of a few difficult words is not enough to define it.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/specialized-translations/which-translation-is-specialized/)
### Quality process management
#### [Implemented quality management system](https://www.lafit-trans.com/en/frequently-asked-questions/quality-process-management/implemented-quality-management-system/)
La Fit Trans’s implemented quality management system covers more than the checking of a completed translation: it governs the organisation of the service as a whole. When an order is accepted, the client’s requirements, the purpose of the text, the agreed scope, deadline and delivery format are linked to the project.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/quality-process-management/implemented-quality-management-system/)
#### [Implemented system on requirements for the provision of translation services](https://www.lafit-trans.com/en/frequently-asked-questions/quality-process-management/implemented-system-on-requirements-for-the-provision-of-translation-services/)
La Fit Trans applies a system for written translation services under ISO 17100:2015 with Amendment 1:2017. The international standard defines requirements for the core processes, professional and technical resources and management of the service so that the completed translation meets the agreed specifications.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/quality-process-management/implemented-system-on-requirements-for-the-provision-of-translation-services/)
#### [How many levels of review are performed on the translated documents?](https://www.lafit-trans.com/en/frequently-asked-questions/quality-process-management/how-many-levels-of-review-are-performed-on-the-translated-documents/)
There is no single fixed number of checks for every translated document. The core language control comprises two clearly separated steps: the translator checks their own work, followed by bilingual revision against the source by a different competent person.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/quality-process-management/how-many-levels-of-review-are-performed-on-the-translated-documents/)
#### [Levels of processing an order for translation and/or legalization](https://www.lafit-trans.com/en/frequently-asked-questions/quality-process-management/levels-of-processing-an-order-for-translation-and-or-legalization/)
Processing a translation and/or legalization order begins with the actual documents and ends with delivery of the agreed result. The language pair, issuing authority, country of use, recipient, required form, deadline and file format determine the relevant steps.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/quality-process-management/levels-of-processing-an-order-for-translation-and-or-legalization/)
#### [Centralized Information System](https://www.lafit-trans.com/en/frequently-asked-questions/quality-process-management/centralized-information-system/)
La Fit Trans’s centralised information system was developed to manage translation and document legalisation work in one connected environment. Each order has a dedicated record containing the request, scope, quotation, deadlines, responsible specialists and agreed delivery method.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/quality-process-management/centralized-information-system/)
### Interpreting
#### [Types of interpretation](https://www.lafit-trans.com/en/frequently-asked-questions/interpreting/types-of-interpretation/)
Types of interpretation differ primarily in the rhythm in which speech is rendered into another language. Participant numbers, language directions, venue and connection method also matter.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/interpreting/types-of-interpretation/)
#### [How can I make a request for interpretation?](https://www.lafit-trans.com/en/frequently-asked-questions/interpreting/how-can-i-make-a-request-for-interpretation/)
An interpreting enquiry can be sent through the La Fit Trans client platform, by email, by phone or through an office in the network. The client does not have to decide at the first contact whether consecutive, simultaneous or whispered interpreting is required.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/interpreting/how-can-i-make-a-request-for-interpretation/)
#### [What information should I provide when requesting for an interpreter?](https://www.lafit-trans.com/en/frequently-asked-questions/interpreting/what-information-should-i-provide-when-requesting-for-an-interpreter/)
Information about an interpreting assignment supports two connected assessments: which format fits the event and what team, preparation and technical environment it requires. An initial description can include only the details already known.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/interpreting/what-information-should-i-provide-when-requesting-for-an-interpreter/)
#### [What is the most appropriate interpretation for my event?](https://www.lafit-trans.com/en/frequently-asked-questions/interpreting/what-is-the-most-appropriate-interpretation-for-my-event/)
The most appropriate interpreting format is not determined by audience size alone. The decisive factors are how the exchange unfolds, the languages participants need to speak and hear, whether the programme can accommodate pauses, its duration, the venue and remote participation.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/interpreting/what-is-the-most-appropriate-interpretation-for-my-event/)
#### [How far in advance should I call to request interpretation?](https://www.lafit-trans.com/en/frequently-asked-questions/interpreting/how-far-in-advance-should-i-call-to-request-interpretation/)
There is no single universal minimum lead time for requesting an interpreter. An earlier enquiry widens the choice of suitable professionals and leaves time to coordinate the programme, preparation and equipment.
[More information](https://www.lafit-trans.com/en/frequently-asked-questions/interpreting/how-far-in-advance-should-i-call-to-request-interpretation/)
Further answers on each topic are available through its category.
## A quotation for your documents
An online enquiry allows the team to review the document and propose an appropriate service with a specified price and turnaround time. Where an original or certified copy is needed, this is agreed according to the document's intended use. Depending on the order, delivery can be electronic, by courier or through an office.
## Related services
- [Document translation Written translations of documents for institutions, education, work, and personal purposes.](https://www.lafit-trans.com/en/document-translation-services/)
- [Document legalization Legalization procedures depending on the document, institution, and country.](https://www.lafit-trans.com/en/document-legalization/)
- [Apostille Apostille and certifications for documents intended for use abroad.](https://www.lafit-trans.com/en/apostille/)
- [Certified translation Translation with certification according to the institution's requirements.](https://www.lafit-trans.com/en/certified-translation/)
- [Online translations Submitting documents and requesting services online.](https://www.lafit-trans.com/en/online-translations/)
- [Prices Basic information on prices, deadlines, and factors affecting the final quote.](https://www.lafit-trans.com/en/translation-and-legalization-prices/)
- [Offices Cities and offices in the La Fit Trans network.](https://www.lafit-trans.com/en/offices-for-translation-and-legalization/)
- [Contacts Contact form, offices, and ways to get in touch.](https://www.lafit-trans.com/en/translation-and-legalization-contacts/)
## Support for your particular case
The La Fit Trans team relates the general information to the specific document, language and receiving institution. The quotation then covers the necessary translation and certification, with a clear understanding of the agreed result.
[Online order](https://my.lafit-trans.com/?lang=en) [La Fit Trans contacts](https://www.lafit-trans.com/en/translation-and-legalization-contacts/) [Prices](https://www.lafit-trans.com/en/translation-and-legalization-prices/)