# How do I receive an online translation from an online order?
Source: https://www.lafit-trans.com/en/faq/online-translation-and-legalisation-of-documents/how-do-i-receive-an-online-translation-from-an-online-order/
Receiving a completed written translation online
The completed translation is linked to the relevant service in the order and remains available in the client account. The electronic file is delivered separately from any certified paper copies or originals.
[Online order](https://my.lafit-trans.com/?lang=en) [Offices](https://www.lafit-trans.com/en/offices/)
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A completed written translation is delivered by the method agreed for the particular order. Before using it, customers check the document, language direction, version and file format. The electronic result remains separate from originals and certified paper copies whenever those have also been requested.
## When is the electronic result ready?
The electronic result is provided after the translation and the agreed quality checks have been completed. Customers use the confirmed turnaround and the current order status as their reference. If a notification was arranged, it complements rather than replaces checking the order itself.
## Where do I obtain the file?
Customers enter through the current online-order access and identify the correct order by its number, document and language direction. Customers use the delivery or download option shown at that time. The completed file is linked to the specific order in the customer account.
## Which format will the translation use?
The format follows the quotation and the intended use of the translation. With several documents, each result should be clearly distinguishable by document and language direction. Customers check the file name and extension, and expect an editable version only when it was expressly agreed.
## Does the electronic file replace a certified copy?
An online written translation is the electronic result of the requested service. It does not automatically replace a certified paper copy, a signed original or a document bearing an administrative certification when the receiving authority requires one. Those physical items are ordered and delivered separately under the agreed terms.
## What should I do if the file is missing or will not open?
The client account keeps the order, files and correspondence in one place. If a file is missing, cannot be opened or differs from the agreed format, the enquiry remains linked to the particular order and can be followed by the La Fit Trans team.
## How do I check that I received the correct translation?
Customers compare the document title, personal or company names, page count and language direction with the confirmed order. If an additional page or correction was supplied later, the file is checked against the latest agreed version before it is forwarded to an authority.
## Can I also request a paper or certified copy?
Yes. Customers state the need for a certified translation, paper copy or return of originals before confirming the quotation. The price and delivery arrangement should distinguish the electronic file from the physical documents and any collection from an office or delivery by courier.
## What details should I provide when contacting the team?
Customers provide the order number, document, language direction, file name and the exact problem. If the file will not open, customers add the device or program used and the visible message. This lets the team check the precise result without confusing different versions.
## Question topics
- [Document Legalization 139](https://www.lafit-trans.com/en/faq/document-legalization/)
- [Online translation and legalisation of documents 12](https://www.lafit-trans.com/en/faq/online-translation-and-legalisation-of-documents/)
- [Offices for translation and legalization 5](https://www.lafit-trans.com/en/faq/offices-for-translation-and-legalization/)
- [Translation and legalization orders 5](https://www.lafit-trans.com/en/faq/translation-and-legalization-orders/)
- [Translation of documents 20](https://www.lafit-trans.com/en/faq/translation-of-documents/)
- [Specialized translations 2](https://www.lafit-trans.com/en/faq/specialized-translations/)
- [Quality process management 5](https://www.lafit-trans.com/en/faq/quality-process-management/)
- [Interpreting 10](https://www.lafit-trans.com/en/faq/interpreting/)
## Search in questions
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Notifications help you follow an online order without checking the portal constantly. They are a brief signal that new information is available, not a substitute for the complete order record. What does an automatic...
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To add a comment, customers sign in to the customer portal, open the orders list and select the correct order. Customers use the general message field when the question concerns the entire request. If the note applies...
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Notification preferences are available in the profile or account settings after signing in. If a separate option for orders and enquiries is displayed, turn off only the messages you do not want and save the change....
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### [How do I pay by card?](https://www.lafit-trans.com/en/faq/online-translation-and-legalisation-of-documents/how-do-i-pay-by-card/)
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### [How do I place an online order for document translation?](https://www.lafit-trans.com/en/faq/online-translation-and-legalisation-of-documents/how-do-i-place-an-online-order-for-document-translation/)
A new order is created through the available option in the customer account. Customers upload the document, state the source and target languages and explain where the translation will be used. This gives the team...
[More information](https://www.lafit-trans.com/en/faq/online-translation-and-legalisation-of-documents/how-do-i-place-an-online-order-for-document-translation/)
## Related services
[Document translation](https://www.lafit-trans.com/en/document-translation/) [Document legalization](https://www.lafit-trans.com/en/document-legalization/) [Apostille](https://www.lafit-trans.com/en/apostille/) [Online order](https://www.lafit-trans.com/en/online-translations/) [Prices](https://www.lafit-trans.com/en/prices/) [Contacts](https://www.lafit-trans.com/en/contact/)
## Support for your particular case
The La Fit Trans team relates the general information to the specific document, language and receiving institution. The quotation then covers the necessary translation and certification, with a clear understanding of the agreed result.
[Online order](https://my.lafit-trans.com/?lang=en) [La Fit Trans contacts](https://www.lafit-trans.com/en/contact/) [Prices](https://www.lafit-trans.com/en/prices/)